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Who to contact for missing parts?
Rank: Loader
Posts: 2
Thanks: 1 times
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I saw this at one of my LGS's and being an X-Wing player and WWII fan (as well as a former FoW player) I was sold at first sight!
I went ahead and bought the only starter this store had. Drove the hour home, tore open the package and dug in.
The first thing I thought was odd was that the cards were not sealed, they were bound with an elastic band around each group. They still had that new semi-stuck together feel though, so I didn't think anything of it at the time.
I went ahead built the tanks and got ready for the first mission to learn the game! I popped out all the bits from the two loose cardboard bit sheets (that's right, two!) Went to set up and realized I was missing one sheet that included the big forest terrain piece.
I watched an unboxing video and realized that I should have had a sealed set of 3 cardboard bit sheets. The two I got were loose. The unboxing video also showed that the two sets of cards should have been plastic wrapped, which mine weren't
To say the least, while I can still play, this is not a good start to the game for me :(
So my two questions are:
1) How do I get that missing sheet?
2) Was this how things were supposed to be or should have everything been plastic wrapped? (the outer box was still wrapped but did have a slight tear in it.)
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Rank: Commander
Posts: 110
Thanks: 27 times Was thanked: 5 time(s) in 5 post(s)
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Sounds like the store re-wrapped a used set. If you have trouble getting a replacement, PM me you address. I bought a few starters and can spare your missing large terrain sheet.
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1 user thanked Ed for this useful post.
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Rank: Loader
Posts: 5
Thanks: 2 times
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Yeah, a bad store... they should have said it was second hand... email customer service at battlefront once they're back at work.. they're good value and will sort you out!
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Rank: Commander
Posts: 117
Thanks: 32 times Was thanked: 31 time(s) in 20 post(s)
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Might or might not have been previously opened. My starter and several of my expansions used rubber bands instead of bags.
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Rank: Loader
Posts: 2
Thanks: 1 times
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Thanks for the offer Ed :)
I might take you up on that, I'll email Battlefront first.
My initial thoughts were that it was a return as well and re-wrapped. It's weird that the only thing that would be missing out of it though would be that one forest cardboard terrain piece.
I was able to improvise and played that "beginners" mission last night to get a feel of it. Liking the game so far and hope it sticks around!
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Who to contact for missing parts?
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