Tanks
»
Tanks
»
General Discussion
»
Achilles Card - Printing problem
Rank: Commander
Posts: 457
Thanks: 18 times Was thanked: 84 time(s) in 69 post(s)
|
Yup :) If you have the only two stamps of a kind in the world, burn one. The value of the remaining one increases beyond all reason.
Might struggle a bit with a tank card though :( |
2 Dec 16, me to BF CustServ Is there any news on my replacement replacement cards for the Achilles please? 6 May 18 no
|
|
|
|
Rank: Commander
Posts: 214
Thanks: 41 times Was thanked: 17 time(s) in 17 post(s)
|
Originally Posted by: PilGrim Good response from a customer service standpoint. Probably should have apologised to be 100 percent but quick, explained the problem, explained the solution and offered a short term cover to anyone with an immediate need. 9/10 so far. Of course that would turn to rats#it if they fail the follow up but they have a good record there so I think it will be fine.
Out of interest is the slight tongue in cheek tone appreciated by customers or not, and do you feel the reference to a "few" going out wrong is disingenuous or not?
I'm involved in customer services one way or another so this interests me
Customer Service is also a part of what I do and I think it was okay to use the term "a few" in their explanation. it acknowledged the error and offered a short & long term solution. Also it is not like the product had been out for a few months. The main reason why I think it was okay in this instance is because they actually engage the customers somewhat regularly in the forums. I agree that what happens next with this issue is important.
|
|
|
|
Rank: Commander
Posts: 120
Thanks: 14 times Was thanked: 16 time(s) in 13 post(s)
|
Mine is a "dud" too
ah well
|
|
|
|
Rank: Commander
Posts: 42
Was thanked: 6 time(s) in 4 post(s)
|
Well - my replacement card arrived in the post today..................
It's the same wrong one as the first !!!!!!!!!!!!!!
|
|
|
|
Rank: Commander
Posts: 457
Thanks: 18 times Was thanked: 84 time(s) in 69 post(s)
|
So the first set of wrongness was a quality control error. Fair enough. I now have 2 more coordinated fire Achilles cards. This is turning out like buying Panini football cards when you end up with many duplicates. I would say "how hard can it be?". Clearly quite difficult. Please resend the corrections to the corrected cards to me asap. Edit: I also have an outstanding problem with parent company battlefront about a badly miscast resin/metal jagdtiger. Supposed to be being dealt with for around a month now, still nothing. Customer service isn't great here. Edited by user Sunday, November 13, 2016 9:53:31 AM(UTC)
| Reason: Not specified |
2 Dec 16, me to BF CustServ Is there any news on my replacement replacement cards for the Achilles please? 6 May 18 no
|
|
|
|
Rank: Commander
Posts: 62
Thanks: 1 times Was thanked: 14 time(s) in 10 post(s)
|
Just had a peek at mine, its 'Semi-Indirect'. Dodged a bullet there. (Well, ok, not a bullet, but maybe a rubber band)
|
|
|
|
Rank: Commander
Posts: 40
Thanks: 24 times Was thanked: 7 time(s) in 4 post(s)
|
I get th "limited edition" too and I'm proud to get it :D Mistakes will be happen. I send the mail befor a few minutes, waiting now for the corrected card and while I'm waiting I play with the "limited edition" and the correct rules for the Achilles ;)
|
|
|
|
Tanks
»
Tanks
»
General Discussion
»
Achilles Card - Printing problem
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.